The Miami Corporation has implemented Cutwater reporting software preconfigured for the company’s transaction system, Epicor Prophet 21. The Miami Corporation is a leading national supplier of automotive, contract and marine upholstery and trim products for both OEM and aftermarket companies.
“Our goal is to be the dominant provider of upholstery and trim products to the automotive, contract, and marine trades east of the Mississippi river,” remarks Dan Niehaus, vice president of The Miami Corporation. “To do this, we have to provide superior service while offering a clear cost advantage for our customers.”
The Miami Corporation has increased sales and support staff as well as its product offering to ensure that as the company grows, customer service improves. Being able to report on real-time information is critical to making sure corporate metrics are being met or exceeded across operations and customer service.
“Cutwater allows any one of us to turn to our data – in real time – to get an answer to a question,” adds Niehaus. “We’re looking at our data in ways that help us see trends we may not have picked up with a standard report writer.”
The Miami Corporation provides over 25,000 products from leading manufacturers and has initiated a “dropship” program that allows the company to speed delivery to a widening customer base.
While many software implementations can take days or even weeks and can require hours of training, Cutwater software can be installed in a matter of hours and requires very little training. The Miami Corporation’s users are able to query data and save reports from their desktop, without having to learn a cumbersome report writer or complex software interface. Users select desired data from preconfigured report areas and view results in a spreadsheet format. Cutwater software is entirely Microsoft-based and integrated with Microsoft Excel.
“By definition, preconfigured software means no work for the client to install,” said Jim Heatherington, managing director of Cutwater. “But the real advantage exists when the average business user turns to the product without hesitation and finds it convenient to use. This separates Cutwater from most other report writers.”
About The Miami Corporation
Founded in 1923, The Miami Corporation is a leading distributor of automotive, contract and marine interior and exterior upholstery products for both OEM and aftermarket companies. The company has grown to provide over 25,000 products to its customers across the United States and is dedicated to providing the highest level of customer service. All in-stock orders are shipped the day the order is placed. A family-owned and privately held company, The Miami Corporation is based in Cincinnati, Ohio with an office and distribution center in Jacksonville, Florida. For more on The Miami Corporation, visit www.miamicorp.com.